Return Policy
I know things don't always play out as expected, so in case you want to return an item, I am happy to help.
You can return your item within 30 days of purchase. You can return your product for a refund to the original payment method. The orginal postage charges will be deducted from your refund.
Please note the following exceptions apply:
- Discounted items will not be accepted for return or exchange
- Returned items must have labels still on and be returned in original product packaging
- Returned items must have no visible signs of use
To initiate a return, please contact us at myivoryroom@gmail.com
Additional Information:
- We will process your return within two workings days
- International orders returned are at your own expense and we advise you use a tracked service
- If returns are lost or damaged, there will be a delay in handling your return of 15 working days
- If you have any questions, please email us at myivoryroom@gmail.com